Roof Dundee | Client Information

As a registered NFRC CPS (Competent Person Scheme) contractor, Roof Dundee is authorised to self-certify roof replacements for compliance with Building Regulations.

All qualifying full roof replacements come with a 10-year workmanship warranty, backed by the NFRC CPS.

Please note: Isolated repair works, minor patching, or partial coverings are not covered by this guarantee, as they do not meet the full scheme requirements. In these cases, no warranty is implied or provided unless agreed in writing.

You will need to ensure that:

• We have safe, uninterrupted access to the roof area
• Any satellite dishes, antennae, or garden items are removed or protected
• We are informed of any nearby glass structures or sensitive areas in writing

We include the cost of scaffolding or access equipment in our pricing, and always comply with CDM 2015 and HSE safety requirements.

We aim to work efficiently, cleanly, and respectfully at all times. Our team will:

• Arrive on site at agreed times
• Carry out the Works in a professional manner
• Keep disruption to a minimum
• Leave the site clean and tidy upon completion

In the event of poor weather or other delays, we will keep you informed and adjust the programme as necessary.

If you are not satisfied at any stage, please contact us directly at office@roofdundee.co.uk or call +44 7345 422942. We are committed to resolving issues promptly and fairly.

If a dispute cannot be resolved informally, it may be referred to mediation through the Centre for Effective Dispute Resolution (CEDR), or to adjudication under the Housing Grants, Construction and Regeneration Act 1996.

Roof Dundee – Health & Safety Policy (Statement of Intent)

At Roof Dundee, the health, safety, and wellbeing of our employees, clients, subcontractors, and the general public are of paramount importance. As a trading name of Geoff Neal (Roofing) Limited, we are committed to maintaining a safe and legally compliant working environment across all of our roofing activities.

Our Commitments:

• To comply fully with the Health and Safety at Work etc. Act 1974, CDM 2015, and all other relevant UK health and safety legislation.
• To conduct risk assessments and method statements (RAMS) for each project to identify hazards and implement appropriate control measures.
• To ensure all employees and subcontractors are competent, appropriately trained, and equipped with suitable PPE.
• To maintain safe access to and from all work areas, including the use of approved scaffold systems, edge protection, and fall arrest equipment.
• To regularly review our Health & Safety Policy, procedures, and accident reporting mechanisms to drive continual improvement.
• To promote a safety-first culture across all projects, with open communication and near-miss reportingencouraged at all levels.

Responsibilities:

• Overall responsibility for health and safety lies with the Company Representative.
• All employees and subcontractors are required to cooperate fully with safety measures and report any hazards or unsafe practices immediately.

This policy is reviewed annually or following any significant changes in operations or legislation.

Signed: For & On Behalf of Roof Dundee
Company Representative
Roof Dundee (Geoff Neal Roofing Ltd)
Date: July 2025

Client Responsibilities When Engaging a Roofing Contractor

When instructing a roofing contractor, clients have several important legal and practical responsibilities to ensure the project runs safely, smoothly, and in full compliance with regulations:

1. Ensure Suitable Insurance

Clients must ensure the property is adequately insured throughout the works for potential risks such as fire, storm, flood, and structural damage.

2. Confirm Contractor Competence

Clients are responsible for engaging a competent and insured contractor. You should request copies of insurance and accreditations (e.g. NFRC CPS membership) prior to works commencing.

3. Provide Safe Access

Clients must ensure that access to the work area is safe, clear, and unobstructed, and that pets, vehicles, and personal property are protected or moved where required.

4. Disclose Site Hazards

Any known hazards — such as fragile roofs, asbestos, electrical wiring, or glass structures — must be disclosed in writing before work begins.

5. Comply with Planning or Listed Building Consents

If the property is listed or in a conservation area, clients must ensure the necessary planning permissions or heritage consents are obtained before works commence.

6. Designate a Point of Contact

A clear decision-maker should be appointed on the client’s behalf to authorise any variations or address unforeseen issues promptly.

7. Avoid Unauthorised Instructions

Clients should not instruct Roof Dundee’s operatives directly. All changes, concerns or additional works should be addressed to the Company Representative in writing via the formal process using our CRM Systems used to provide quotations and additional costs. 

8. Make Payments Promptly

Clients must adhere to agreed payment terms, typically within 7 days of invoice, to avoid disruption or delays to works.

Roof Dundee was established as a dedicated residential arm of Geoff Neal (Roofing) Limited (GNR) to offer a more reactive, agile, and client-focused service tailored specifically to homeowners and small property managers across Dundee and the surrounding areas.

Unlike our parent company, which primarily undertakes large-scale commercial and institutional roofing contracts, Roof Dundee is structured as a streamlined, responsive operation. This allows us to:

• React quickly to enquiries and urgent repair needs
• Offer a more personalised and accessible experience
• Focus on residential roofing projects, from minor repairs to full roof replacements
• Operate with lower overheads, enabling more competitive and affordable pricing

By concentrating solely on specific clients, Roof Dundee delivers the same high standards and professional reliability associated with GNR, but with the added benefit of speed, flexibility, and affordability.